Questions, answered

Every job is priced individually based on the size of the property, how many rooms, and whether you need a general or deep clean. Send us the details and we'll give you a clear, tailored quote. There's no deposit for one-off jobs, and businesses are invoiced with payment on receipt.

We're based in Nottingham and cover roughly an hour's drive in every direction, including Derby, Lincoln, Loughborough, Mansfield, Worksop and Newark.

A regular clean keeps a space tidy and hygienic through routine tasks such as vacuuming, mopping, wiping surfaces and cleaning bathrooms. A deep clean is more detailed, tackling built-up dirt and often-overlooked areas such as skirting boards, fixtures, corners and hard-to-reach spots. Both are tailored to what you want done.

Yes, always. We bring professional equipment and products to every job, with eco-friendly options available when needed. For commercial customers we can also supply consumables such as toilet rolls, toilet blocks and air fresheners.

Yes. Every member of the team is DBS checked, COSHH and BICSc trained, uniformed and carries an ID badge, and we hold £2 million public and employer's liability insurance with AXA.

Both. We're happy to do one-off cleans, spring cleans and emergency cleans as well as regular weekly, fortnightly or monthly visits and ongoing commercial contracts.

Yes, all of those, plus after-builders cleans, holiday lets, communal areas and specialist bio cleans. Commercial and office cleaning is our main focus, but we look after homes with the same care.

We usually need a minimum of 24 hours' notice, but we offer same-day and emergency cleaning through our 24-hour call-out service. If it's urgent, call us.

Yes. We can quote over the phone or from photos, and for larger properties and commercial contracts we'll come out and visit first so the quote is accurate.

No. We offer key holding and will agree access arrangements with you beforehand. When we're finished we'll let you know and leave the property secure.

Yes. We offer discounted rates for pensioners and NHS staff. Just mention it when you ask for your quote.

We ask for at least 24 hours' notice to cancel or move a booking, and there's no charge if you give us that. Cancellations with less than 24 hours' notice may be charged at 50% of the booking, and if we arrive and can't get access the full amount is payable. Full details are in our terms and conditions.

If anything is accidentally damaged during a clean, we'll let you know as soon as possible and explain what happened. We'll review the situation with you and keep you updated until it's resolved. If you notice damage after we've left, contact us with details or photos so we can investigate. Any resolution is handled fairly and in line with our terms.

We take all feedback seriously and want you to be happy with the service. If something hasn't met your expectations, contact us with your booking details and a description of the issue. We'll look into it, keep you informed, and where appropriate arrange a return visit to put it right.